Click HERE to read FAQ's before setting up your account with Xpress Bill Pay.

 Click the below link for instructions for First Time Users:

• First Time Users Instructions (English)
• First Time Users Instructions (Spanish)

Need assistance paying your water/sewer bill?

Visit csd.ca.gov/waterbill to determine eligibility and apply for the State of California's Low-Income Household Water Assistance Program (LIHWAP) which is a federally funded program that offers low-income households a one-time payment for a current or outstanding water and sewer costs.  

Hours and Contact information

The Finance Services Counter on the first floor at City Hall is open for walk-in payments and services from 9am - 4pm Monday through Friday and Every first Tuesday of the month 10am - 4pm, closed for lunch from 12pm - 1pm.

Appointments are available from 8am – 9am and 4pm – 5pm Monday through Friday. To schedule an appointment, please call (916) 617-4589. Payments may also be made online or by phone using a credit card or bank account with no additional fees. Check payments may continue to be placed in the drop box outside of City Hall until the due date for a payment to be considered on time. 

For information about your utility account, including balance due and due date, please contact utility billing staff at 916-617-4589 or by email at utility@faroor.com. 

As an alternative to mailing checks, we have online bill pay for utility billing payments. This is a safe and convenient way to submit your payments. A link to the service can be found here: http://xpressbillpay.com/#/?org=westsacramento10977

When at City Hall, visitors should be prepared to comply with City facility security protocols outlined in this City Hall Visitors guide.

Setting up new service

Did you just purchase the house or are you renting?

Purchase – we need a copy of the FINAL SETTLEMENT STATEMENT or RECORDED/CERTIFIED GRANT DEED from the title company. Once we receive one of those documents, we will transfer the utility billing out of the seller’s name and into the buyer’s name as of the date of closing.  We do not shut off water or stop trash service while waiting for these documents.  If you purchased a house at auction, we need the RECORDED TRUSTEE’s DEED.

Security Deposits – Since metered accounts are billed in arrears, a deposit of $100 will be set aside from the month the metered billing takes into effect. This deposit amount is inclusive of sewer and refuse collection services. There is no separate deposit for water service.

Renting – If the owner stated the tenant needs to pay for utilities, then the owner and tenant need to fill out a TENANT BILLING FORM (available below) and return it to us. 

All documents can be emailed to utility@faroor.com, faxed to 916-373-9006, or dropped off in the utility drop box outside in the City Hall parking lot at 1110 West Capitol Avenue. 

The City of West Sacramento collects utility billing fees for water, sewer and refuse.

• Find out the utility fee amounts for Water Service Charges, Sewer Service Charges and Refuse Service Charges. 
• For information regarding the sewer treatment fees billed on your City of West Sacramento utility bill please visit the Sacramento Area Sewer District's website. 
• Sign up to have your utility bill paid automatically. It's free and easy.
• Have questions about your utility bill? Send us an email at: utility@faroor.com.
• Pay your utility bill online.
• To pay your utility bill by telephone, please call:
  • 24-hour Interactive Voice Response System call 888-874-6415
  • Live assistance during business hours for online payment setup call 800-720-6847
• Water Use Portal: get free Leak alerts and usage history 
• Water Leak Adjustment Request Form
• If you have questions about water leak adjustments, please review the policy.
• Tenant Billing Form
• Low-Income Utility Application
• Low-Income Utility FAQs

Residents can now visit WM.com to schedule bulky waste pickups, replace carts and request cart repair. Simply visit WM.com and enter your address to begin.

Sewer Service

The City of West Sacramento runs and maintains a sewer collection system consisting of 12 sewer pump stations along with all underlying sewer pipes across the city.

The collected sewage is then delivered to the Sacramento Area Sewer District's EchoWater Resource Recovery Facility (EchoWater Facility) via the 19-mile Lower Northwest Interceptor (LNWI) pipeline. This is the final destination for treating and recovering resources from the sewage before recycling a portion of it for non-potable uses. What's not recycled is safely discharged into the Sacramento River.   

For more information on the EchoWater Facility, please visit their website at www.sacsewer.com.

To report a sewer back-up, please contact Public Works at (916) 617-4850.

SB998 - Water Service Discontinuation

Discontinuation of residential water service for nonpayment

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